duneapparels.com Return Policy

Thank you for shopping with duneapparels.com. We hope you love everything you purchased. If you’re not completely satisfied, you can return your items to us. Our goal is to make the return process as simple and convenient as possible.

Our Return Policy

We stand behind the quality of our apparel. Most full-price items purchased from duneapparels.com can be returned within 30 days from the date of shipment for a refund to your original form of payment. To be eligible for a return, your item must be in its original, unused, and unwashed condition with all tags attached. It must also be in the original packaging.

We also accept returns on final sale items, but these are subject to different conditions which are noted on the product page at the time of your purchase.

How to Initiate a Return

To start your return, please visit our Online Return Center at duneapparels.com. You will need your order number and the email address used to place the order. The online system will guide you through the return process and provide you with a prepaid return shipping label.

Once your return is initiated, you will receive a confirmation email with instructions and your return authorization. Please pack your items securely in their original packaging if possible, attach the provided label to the outside of your package, and drop it off at the designated carrier location.

Return Shipping

For your convenience, we provide a prepaid return shipping label for returns within the 30-day window. The cost of this label will be deducted from your refund amount. Alternatively, you may choose to ship your return at your own expense using a carrier of your choice.

Processing Your Return

Once we receive your returned package at our warehouse, please allow several business days for us to process it. We will inspect the items to ensure they meet our return conditions. After inspection is complete, we will issue your refund to the original form of payment used for the purchase.

You will receive an email notification once your refund has been processed. The time it takes for the refund to appear in your account depends on your financial institution’s processing times.

Exchanges

We currently do not offer direct exchanges through our online system. If you need a different size or color of an item, we recommend returning the original item for a refund and placing a new order for the desired item on duneapparels.com. This ensures you get the correct item as quickly as possible and secures your preferred style before it sells out.

Damaged or Defective Items

Your satisfaction is our priority. If you receive an item that is damaged or defective, please contact our Guest Services team immediately. We will arrange for a replacement or refund and provide a prepaid shipping label for you to return the damaged item to us at no cost. Please do not return damaged or defective items using the standard return process.

International Returns

For orders shipped to destinations outside our primary region, different return policies and procedures may apply. Please refer to the shipping information in your order confirmation or contact Guest Services for specific instructions related to international returns.

Additional Information

If you have any questions about our return policy or need assistance with a return, our dedicated Guest Services team is here to help. You can find answers to frequently asked questions and contact information on our main Guest Services page at duneapparels.com.

We appreciate your business and thank you for choosing duneapparels.com.